AJITH AND APPU CABLE TV POLICY'S

1.  Maintenance & Repairs

• Service Calls: All fault-finding and repair-related services are provided free of cost.

• Set-Top Box (STB): We repair faulty set-top boxes at no charge.
  Note: This excludes hardware damage caused by physical impact or liquid/water exposure.

2. Accessories

• Remotes & Adapters: Please note that the power adapter and remote control unit are provided without a guarantee or warranty.

3. Billing & Payments

• Custom Plans: Your monthly subscription fee is determined by the specific package you choose.

• Due Date: Bills must be paid before 12th of every month.

• Service Continuity: To avoid interruption, ensure payment is made on time. Unpaid accounts are automatically disconnected by SCV at midnight on the 12th.

Payment Deadline: Please settle all outstanding dues by the 12th of every month. To avoid service interruption, ensure payment is made on time, as SCV performs automatic disconnections at midnight on the 12th without further notice. 

1. Standard Installation Timeline: We strive to complete all set-top box installations within 24 to 48 hours of your request.

2. Set-top box Deposit: Set-top boxes remain the property of the service provider. A REFUNDABLE DEPOSIT  is required at the time of installation:

           * Standard Definition (SD) Box: ₹350

           * High Definition (HD) Box: ₹600

3. Installation Charges: A one-time, non-refundable fee of ₹250 applies for wiring and technician labour.

4. Post-Paid Billing: We operate on a post-paid cycle, meaning you will pay for the month you watched. 

(Click to know the PACKAGE and how our bills are calculated)

If a customer intends to disconnect our service for a period exceeding 10 months, the following equipment must be returned to our office to qualify for a refund:

1. Set-Top Box

2. SCV Remote Control

3. Power Adapter

4. HDMI or Audio-Video Cables (Red, White, and Yellow)

Terms and Conditions for Refunds:

• Outstanding Balances: Any unpaid monthly dues will be deducted from your total refund amount.

• Condition of Equipment: Damaged or broken set-top boxes are ineligible for a refund. This includes hardware damage caused by physical impact or liquid/water exposure.

• Missing Accessories: If the Power Adapter is not returned with the box, a fee of ₹50 will be deducted.

At Ajith and Appu Cable TV Network, we are committed to protecting your personal information and your right to privacy. This policy outlines how we handle the data we collect when you subscribe to our services.

1. Information We Collect

We only collect the essential information required to provide, bill, and manage your cable services. This includes:

• Identity Details: Full Name.

• Contact Information: Phone number and WhatsApp number.

• Service Address: The physical location where the connection is installed.

• Electronic Contact: Email ID (if provided).

2. How We Use Your Information

Your data is used strictly for professional purposes, specifically:

• Account Management: Processing your enrollment and maintaining your service subscription.

• Billing: Issuing monthly invoices and processing payments.

• Support: Contacting you regarding technical issues, maintenance updates, or service inquiries.

3. Information Sharing and Disclosure

We value your trust. We do not sell, rent, or trade your personal information with third parties for marketing purposes. Your details are shared only with:

• SCV (Sumangali Cable Vision): Our MSO service provider, solely for the purpose of official enrollment and service activation.

4. Data Security

We take reasonable precautions to ensure your basic information is stored securely and accessed only by authorized personnel for customer management tasks.

(FAQ)

• What basic details do I need to provide?

We only require your Name, Phone/WhatsApp number, and Installation Address to get started.

• Why is my information shared with SCV?

SCV is the primary service provider; sharing your details with them is a mandatory step to register your connection and ensure you receive authorized cable signals.

• Will I receive spam calls?

No. We only use your contact details for service-related communication and billing notifications.